Terms and Conditions


Any orders received before 3pm will be despatched on the same day.

Items that are out of stock have a lead time of 2-10 days depending on quantity. For bulk orders that require a special manufacturing run we will contact you directly.


Returns Policy

We offer a 'no-questions asked' 14-day exchange policy on our standard stock lines.

This policy excludes goods that are ordered in specifically or for goods that have been customised,

Simply return the goods to Leading Solutions (via a track and trace courier or drop the items in to us). Goods must be sealed/unopened, with packaging in original condition.

You will be offered a credit of the value of the goods. Freight is not refundable.

Refunds will normally be processed within seven (7) days.



Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy.

These are called 'consumer guarantees', and include the following:

  1. a guarantee that the goods are of acceptable quality, such that the goods are:
    • fit for all the purposes for which goods of that type are commonly supplied;
    • free from minor defects;
    • safe
    • durable; and
    • acceptable in appearance and finish;
  2. a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
  3. a guarantee that the goods correspond with any description with which the goods are supplied; and
  4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods (or services∥ we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.



If any goods arrive damaged, please contact Leading Solutions within 24 hours of delivery. Leading Solutions will arrange to have the damaged item returned and either replace the goods or refund the price to you, at its election. Damaged goods must be returned to Leading Solutions in the condition received by you with all original packaging, together with all packing slips.